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eMental Health Platform

Alberta’s first online mental health platform designed for youth and young adults to manage and track their mental health.

The Problem

Youth with addiction and mental health issues in Alberta are experiencing barriers to access to the right services, lack of knowledge of supports available, and increasing wait times for services.

The Solution

Implement an electronic mental health (eMental Health) platform in Alberta, enabling youth and young adults to assess, self-manage, and access online services to track and improve their mental health. eMental Health and the use of online mental health help seeking apps has proven to be clinically and cost-effective, with high rates of usage.

UI Prototype

UI Prototype of the health summary dashboard based on key features of the Innowell eMental Health Platform in Australia.

Research

We conducted three workshops in collaboration with the Social Impact Lab with youth and service providers to understand users’ current mental health experience in Alberta and the opportunity for eMental Health interventions.

WORKSHOP 1

To gain a clear understanding of the current experience for youth, I co-designed an initial journey map to be used with service providers to provide feedback on the process based on their own understanding of how users navigate the mental health system.

WORKSHOP 2

We used the feedback gathered in Workshop 1 to revise the journey map and asked service providers to identify the problem, opportunity, and How Might We questions for each phase of the user journey.

WORKSHOP 3

We used a focused conversation method with small groups of primary users to explore their current experience, digital behaviours, and ideas and opportunities for how the platform can improve their experience.

User Persona

User Journey Mapping

CURRENT EXPERIENCE

I developed a current state journey map using data gathered to gain insights and opportunities for how the user experience can be optimized.

Blue: user’s behaviours and actions

Purple: interactions with supporting individuals

Grey thought bubbles: user’s mindset and emotions

FUTURE EXPERIENCE

I designed a future state journey map using the data collected, the proposed functions of the platform (based on existing Innowell platform in Australia), and apps and e-tools that will be set up for a youth configuration. This journey map was used to illustrate how a user would interact with the eMental Health Platform, how it would improve the user’s experience, and to get funding for implementation.

Blue: user’s behaviours and actions

Purple: interactions with supporting individuals

Grey thought bubbles: user’s mindset and emotions

Green: user’s touchpoints with the eMental Health Platform

Bottom grey section: the apps, online tools and resources that are recommended by the platform as well as the ones that are used by the user

Client

Alberta Health Services

Role

User Research, Journey Mapping, Content Strategy, Prototyping

Tools

Illustrator, Sketch